Customers welfare and information are very important to us
Prior to event, we commit to this by:
- Make product and price information clear, complete and accurate, with regard to the company and its products and services, including sustainability claims;
- Provide destination information, including sustainability aspects, which is factually correct, balanced and complete;
- Promote (Certified) sustainable accommodations, packages and/or transport options, with logos or other messages; ensuring they are recognizable to consumer and presented as the “better” option;
After booking and during events, we commit to this by:
- Provide Information to participants about the natural surroundings, local culture and cultural heritage;
- Motivate clients to use local restaurants and shops (where appropriate);
- Inform clients on sustainable transport options in destinations, when feasible;
After events, we commit to this by:
- Have clear procedures in case of complaints from clients;
